CARRIAGE TERMS

At CLEARVAULT LLC, we are committed to providing a reliable and convenient shipping experience. This Shipping Policy explains our order processing procedures, shipping coverage, delivery estimates, and other important shipping information for purchases made through our website.

1. Shipping Destinations

CLEARVAULT LLC currently ships orders exclusively within the United States.

Our checkout system is configured for U.S. domestic shipping only. Customers must provide a valid shipping address located within the United States when placing an order.

We do not currently accept or process orders for international delivery.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During the processing period, we verify order information, prepare the selected acrylic display cases and related products, and arrange shipment.

Please note:

• Business days are Monday through Friday, excluding U.S. federal holidays.
• Orders placed on weekends or holidays will generally begin processing on the next business day.
• Processing may take longer during periods of high order volume or unexpected operational delays.
• Customers will receive a shipping confirmation email once their orders have been dispatched, when available.

3. Shipping and Delivery Time

After an order has been processed and dispatched, the estimated domestic delivery time is:

Estimated Delivery Time: 3–7 business days

Delivery estimates are calculated from the shipment dispatch date and are provided for reference only.

Actual delivery times may vary depending on the destination, carrier schedules, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.

4. Shipping Carriers

To support reliable domestic delivery, CLEARVAULT LLC may work with established U.S. shipping carriers, including:

• UPS: Domestic parcel transportation and delivery services.
• FedEx: Package shipping and delivery services throughout the United States.
• USPS: United States Postal Service domestic mail and parcel delivery.

The carrier assigned to an order may vary depending on package size, destination, shipping availability, and operational arrangements.

Tracking information will be provided when available after the order has been dispatched.

5. Shipping Fees

Applicable shipping charges will be displayed at checkout before customers complete their purchases.

Any shipping fees shown during checkout will be included in the order total before payment authorization.

Customers are encouraged to review the final order summary carefully before submitting payment.

6. Order Tracking

Once your order has been shipped, a shipping confirmation email may be sent to the email address provided during checkout.

If tracking information is available, the email will include the relevant tracking number or tracking details.

Please allow some time for the carrier’s tracking system to update after the package has been dispatched.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify the following details before completing your purchase:

• Recipient’s full name
• Complete U.S. street address
• Apartment, suite, or unit number, if applicable
• City, state, and ZIP code
• Contact information, where requested

CLEARVAULT LLC cannot guarantee successful delivery if an incorrect or incomplete address is provided.

If you notice an error in your shipping information, please contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

8. Delayed or Missing Shipments

Although we work with established shipping carriers, unexpected delays may occasionally occur due to severe weather, transportation disruptions, holidays, or other circumstances outside our control.

If your shipment appears delayed or tracking information has not been updated for an extended period, please contact our customer support team.

We will review the available shipping information and assist you in following up with the relevant carrier.

9. Damaged Packages or Products

Acrylic display cases are delicate products that require careful handling during transportation.

If your order arrives with visible package damage or damaged products, please contact us promptly.

To help us review the issue, please provide:

• Your order number
• A description of the damage
• Clear photographs of the external packaging
• Photographs of the affected product

Our customer support team will review your information and assist with an appropriate resolution in accordance with our Refund and Returns Policy.