REFUND POLICY

At CLEARVAULT LLC, customer satisfaction is important to us. We strive to provide quality acrylic display cases and related display products. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process in accordance with the conditions outlined below.

1. Return Period

Customers may request a return within 30 days of the delivery date.

To qualify for a return, the following conditions generally apply:

• The product must be unused and in its original condition.
• The product must not show signs of damage caused by improper handling, misuse, or unauthorized modification.
• All original packaging, accessories, components, and included documentation should be returned with the product.
• Proof of purchase or a valid order number must be provided.
• The return request must be submitted within 30 days of delivery.

Due to the transparent and delicate nature of acrylic display products, we recommend keeping the original packaging until you are certain that the product meets your expectations.

Products that have been used, significantly damaged by the customer, or returned in a condition that makes them unsuitable for resale may not qualify for a return, except where otherwise required by applicable law.

2. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Our Customer Support Team

Email us at [email protected] within 30 days of receiving your order. Please include your order number, the product you wish to return, and the reason for your request.

Step 2: Receive Return Authorization

Our customer support team will review your request and provide return instructions if the product qualifies for a return. Please do not send any items back before receiving return authorization.

Step 3: Prepare and Ship the Product

Carefully package the product with its original accessories, components, and packaging materials. Acrylic display cases are delicate, so please use appropriate protective packaging to reduce the risk of damage during return transportation.

Send the approved return to the following address:

Return Address:

CLEARVAULT LLC
27502 BLACKSTONE CANYON LN
KATY, TX 77494
USA

Please retain your return shipping receipt and tracking information until the return process is completed.

Step 4: Inspection and Confirmation

Once we receive the returned product, our team will inspect its condition and verify whether it meets the return requirements.

The inspection process generally takes 3–5 business days after receipt of the returned item.

3. Refund Policy

Once your returned product has been received and approved following inspection, we will initiate a refund to your original payment method.

Refund Processing Time:

• Return inspection: Generally 3–5 business days after receipt.
• Refund initiation: Within 3–5 business days after the return has been approved.
• Bank or payment provider processing: Additional time may be required depending on your financial institution or payment service provider.

Refunds will be issued to the original payment method used for the purchase. We cannot guarantee the exact date on which the refunded amount will appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or another circumstance requiring reimbursement under applicable law.

4. Exchange Policy

We accept exchange requests for eligible products, subject to product availability and the following conditions:

• The exchange request must be submitted within 30 days of delivery.
• The original product must meet the applicable return condition requirements.
• The replacement product must be available at the time the exchange is processed.
• Products must be returned with their original accessories and packaging where applicable.

Exchange Process:

1. Contact [email protected] with your order number and the details of the product you wish to exchange.
2. Our support team will review your request and confirm whether the exchange is eligible.
3. Once approved, we will provide return instructions and the applicable return address.
4. After receiving and inspecting the original product, we will arrange the replacement, subject to availability.

Exchange requests are generally reviewed within 1–2 business days. Inspection of the returned item generally takes 3–5 business days after receipt. Replacement orders are generally prepared within 1–3 business days after exchange approval and completion of the required inspection.

If the requested replacement is unavailable, our customer support team will discuss an appropriate alternative or refund arrangement with you.

5. Damaged, Defective, or Incorrect Items

We take care to prepare and package acrylic display products for transportation. However, damage may occasionally occur during handling or delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us investigate and resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the affected product.
• Photographs of the external packaging and any visible shipping damage.

After reviewing the information, we will work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

For confirmed defective, damaged, or incorrectly shipped products, CLEARVAULT LLC will cover the reasonable return shipping costs and provide return instructions where a return is necessary.

6. Return Shipping Costs

Return shipping costs are allocated as follows:

• Quality-Related Issues: If an item is defective, damaged upon arrival, or incorrectly shipped due to our error, CLEARVAULT LLC will cover the reasonable return shipping costs.
• Non-Quality-Related Returns: For returns due to personal preference, ordering the wrong size, or other reasons not caused by a product defect or our error, the customer is responsible for the return shipping costs.

We recommend using a shipping service with tracking information and keeping proof of shipment until the return has been completed.

7. Non-Returnable Items

Certain products may not qualify for return, including:

• Products that have been used or installed and are no longer in their original condition.
• Products damaged through improper handling, misuse, or unauthorized modification by the customer.
• Products returned without required components or accessories, where the missing items affect resale eligibility.

These exclusions do not apply where a return, refund, or other remedy is required by applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and may need to follow the standard return procedure.

If a cancellation is approved after payment has been collected, the refund will be issued to the original payment method.